How to suspend your StatesCard

You may suspend your StatesCard for as long as you like. A suspended card cannot be used to make payments or recurring payments until un-suspended manually.

This is useful if you'd like to keep your card secure and you don't intend to use for a long period of time OR if you suspect your card has been accessed by someone who was not authorized by you.

Important notes on card suspension:

  • Card suspension does not stop the monthly fee being posted.
  • Suspension is only possible on Visa StatesCards. Old Mastercard StatesCards cannot be suspended.

To suspend your StatesCard:

Step 1:

If you haven't already, sign up to the transaction portal using our quick guide. Then login to your account at

Step 2:

Select the Suspend Card button on the top right side of the page.

To un-suspend your StatesCard:

Follow the same process as above and select the Un-suspend Card button instead.

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