How to suspend your StatesCard
You may suspend your StatesCard for as long as you like. A suspended card cannot be used to make payments or recurring payments until un-suspended manually.
This is useful if you'd like to keep your card secure and you don't intend to use for a long period of time OR if you suspect your card has been accessed by someone who was not authorized by you.
Important notes on card suspension:
- Card suspension does not stop the monthly fee being posted.
- Suspension is only possible on Visa StatesCards. Old Mastercard StatesCards cannot be suspended.
To suspend your StatesCard:
If you haven't already, sign up to the transaction portal using our quick guide. Then login to your account at payaccount.io.
Select the Suspend Card button on the top right side of the page.
To un-suspend your StatesCard:
Follow the same process as above and select the Un-suspend Card button instead.