How to cancel your StatesCard and withdraw your funds
Canceling the card is currently a manual process by a member of the team. In order to cancel your StatesCard, please reach out to our support team at firstname.lastname@example.org.
If you're also looking to withdraw the remaining funds on your balance, note that there's a $10 withdrawal fee for it so we'd highly suggest using the leftover funds on your balance as the card can be used for anything. Just like any regular pre-paid card. If there is not enough funds to cover the entire $10 amount for the withdrawal, the funds that ARE available will be collected instead.
After confirming you're looking to cancel and/or withdraw, a member of the team will issue the withdrawal on our end which will attempt to collect the $10 withdrawal fee and refund any remaining funds to the payment method originally used to load them.
- The withdrawal process also de-activates the card which means it cannot be used or have funds loaded to it until it's re-activated which can be done by reaching out to our support team at email@example.com.
- This process does not delete record of your account information - we keep record of account information for any user that loaded funds to their StatesCard within the last 6 months in order to provide accurate information in case of a chargeback or for security purposes in the case of potential fraud.