What if my payment was declined/cancelled but I see the amount missing from my balance

If your payment using StatesCard was declined or cancelled by the seller but you see the amount missing from your balance - the funds may be have been authorized but not collected on the seller's end. It may take these "pending" funds up to 30 days to clear from this hold and re-appear back on your StatesCard balance depending on the sellers policy.

You may be able to contact the seller directly and request they clear the hold on the funds sooner. 

You can see funds in this "authorized but not collected" state on your card statement like so:

  • Access your StatesCard's transactions statement
  • Take a look at the difference between your "Current" amount and "Available" amount like highlighted in the image below.
  • The difference between them should equal the amount of funds the seller charged (the transaction total), that means those funds are pending and will re-appear back on your StatesCard balance up to 14 business days after the seller drops the authorization on their end.

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