What if my payment was refunded by the seller
If you've made a purchase using StatesCard and the purchase was refunded by the seller for whatever reason it may take up to 14 business days for the funds to appear back on your balance after the seller re-proccessed them back and depending on the sellers policy.
First, please check the refund policy of the seller you purchased from, they usually note how long the refund process takes on their end. If they've confirmed posting the refund back to your card, please allow the funds up to 14 business days to be processed back into your StatesCard balance.
If you still don't see your funds back in your StatesCard after that period of time, please contact our support team at firstname.lastname@example.org